Refund & Return Policy
MBS Vehicle Exporter L.L.C
Effective Date: 25 Dec 2024
At MBS Vehicle Exporter L.L.C, we are committed to delivering premium-quality automotive accessories and enthusiast lifestyle products. Ensuring customer satisfaction is a core part of our brand promise. If for any reason you are not fully satisfied with your purchase, our return and refund policy is outlined below.
🔄 Eligibility for Returns & Exchanges
We accept return or exchange requests under the following conditions:
- A return request is submitted within 7 calendar days of receiving the order.
- The item is unused, in its original packaging, and in resalable condition.
- A valid proof of purchase (order number, invoice, or confirmation email) is provided.
- The item received is defective, damaged, or not as described.
All return and exchange requests are subject to inspection and approval by our team.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products (e.g., personalized apparel, mugs, decals).
- Used or installed automotive accessories.
- Clearance or final sale items.
- Products damaged due to misuse, improper installation, or wear and tear.
♻️ Exchange Policy
Exchanges are offered exclusively for the following cases:
- Items received are damaged during shipping.
- A product was incorrectly fulfilled (wrong item or variation).
Please contact us at support@mbsvehicleexporter.com within 48 hours of delivery, including photographs of the product and packaging for verification.
💳 Refund Process
If your return is approved:
- A refund will be issued to the original payment method.
- Refunds are typically processed within 5 to 10 business days after approval.
- Please note: Merchant processing fees are non-refundable in accordance with the Processor’s terms of service.
We reserve the right to deny any return that does not comply with our policy.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a fault on our part (e.g., incorrect or defective item).
- In the event of an approved defective or incorrect product, MBS Vehicle Exporter L.L.C will issue a prepaid return label.
🇦🇪 Compliance with UAE Consumer Protection Law
We strictly adhere to the Federal Law No. (15) of 2020 on Consumer Protection in the United Arab Emirates. Customers are entitled to:
- A full refund or replacement for defective or misrepresented goods.
- Transparent product and pricing information.
- Secure handling of personal and financial information.
Your rights are fully protected under UAE eCommerce legislation.
📞 Customer Support
For any questions or to initiate a return or exchange, please contact our support team:
📧 Email: support@mbsvehicleexporter.com
📞 Phone: +971 54 765 4658
Our team is available Sunday to Thursday, 9:00 AM – 6:00 PM (GST), and will respond within 24 business hours.
